Hi! please process this ASAP, I have been messaging your site multiple times but no action was made. I would like to follow up for the status of this, will it be refunded or will you ship the other items to my address? 

[ Original Message ]

Hello,

First of all, we're really sorry for any inconvenience caused.

It seemed there was some problems on the process of delivery.

We will proceed with refund within this week.

Sorry again for any inconvenience this may cause.

Thank you!

[ Original Message ]

hello! the list below is correct, I those are my missing albums and pob which was not delivered. so, a total of 7 albums and POBs 

(2 sets) of TREASURE 1st MINI ALBUM [THE SECOND STEP : CHAPTER ONE] (PHOTOBOOK ver.) with GENERAL SALE POB 

1) Green albums 2

2) Blue albums 2 

3) Green general-sales photo card SET 2 

4) Blue general-sales photo card SET 2

(3 pcs.) Blue ver. of TREASURE 1st MINI ALBUM [THE SECOND STEP : CHAPTER ONE] (PHOTOBOOK ver.) with GENERAL SALE POB 

1) Blue albums 3

2) Blue general-sale photo card SET 3