Can anyone help me? APW confirmed that rhey damaged and lost my box but continue to ignore me when i asked for redelivery

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APPLEWOOD SHOP(ip:)
Date : 2022-08-17
View : 13
Was this review helpful? Yes
Message

 Hi


Sorry for the late reply, 


Because have covid19 issue we have late reply to you.


Your broken box (565797271712) already send to 휘성상사. Delivery num is  565804511624.

Box contents is 5 set for Winner album.


Apologize once again


Thank you




[ Original Message ]

 

On 27th July, I asked Applewood why one of my box never arrive to my warehouse delisted status saying it’s delivered. Applewood replied not so long after saying item is damaged during delivery and will resend a new one. It took applewood a week (and countless inquiries) to update me with a new delivery tracking. I asked to change address, and till today Applewood continue to ignore me. The latest tracking delivery given, Applewood said it will be posted out within one day after message sent. But until today I checked tracing and it still hasn’t go out. So will Applewood continue to ignore my message without sorting this out? Because if not I request for refund. If Applewood does not post or refund my money by tomorrow (Tuesday 16th August), I will put all of our conversations online, highlighting Applewood confirmation that you damaged my box and were supposed to resend but continue to ignore me until today. This is my last warning.


First tracking number for default box : 565797271712

Second tracking number for supposedly replace box : 565803086925


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